Borrower Assistance Package
The complete set of documents required by the servicer for a loss mitigation review — also called a Complete Loss Mitigation Application (CLMA).
A Borrower Assistance Package (also called a Loss Mitigation Application, Complete Package, or Complete Loss Mitigation Application / CLMA) is the full set of documents a homeowner submits to the servicer to apply for loss mitigation: loan modification, forbearance, repayment plan, short sale, or deed-in-lieu. Under CFPB Regulation X (12 CFR § 1024.41), a servicer must review a 'complete loss mitigation application' — incomplete applications may be returned. A complete package typically includes: (1) Borrower Assistance Form / Uniform Borrower Assistance Form (Form 710), (2) Hardship Affidavit explaining the financial difficulty, (3) Financial Worksheet listing income and expenses, (4) 30 days of current pay stubs, (5) 60 days of bank statements (all pages), (6) 2 years of most recent tax returns (all schedules), (7) Profit & Loss statement (if self-employed, last 3 months), (8) Evidence of other income (rental, alimony, child support, Social Security), (9) IRS Form 4506-C (or 4506-T) authorizing the servicer to request tax transcripts, and (10) any additional documents the servicer specifically requests. A complete package triggers the servicer's duty to review and respond within 30 days.
Purpose
- 1Provide the servicer with all documentation required to evaluate eligibility for loss mitigation
- 2Trigger the servicer's regulatory obligation to review and respond within 30 days under CFPB Regulation X
- 3Create a complete record that can be used to enforce dual tracking prohibitions
- 4Establish the borrower's income, expenses, and hardship for a loss mitigation determination
Who Prepares It
The homeowner gathers and submits all documents. A HUD-certified housing counselor or attorney can assist in organizing the package and ensuring completeness.
When It Is Used
Submitted when the homeowner seeks any form of loss mitigation: loan modification, forbearance, repayment plan, short sale, or deed-in-lieu. Must be submitted before the servicer's foreclosure referral deadline (typically 37+ days before the scheduled sale) to trigger dual tracking protections.
Legal Effect
A complete loss mitigation application triggers the servicer's obligations under CFPB Regulation X: (1) acknowledge receipt within 5 days, (2) notify the borrower of any missing documents within 5 days, (3) evaluate the complete application within 30 days, (4) if denied, provide specific reasons and an appeal period, and (5) not proceed with foreclosure while a complete application is pending (dual tracking prohibition). An incomplete application does NOT trigger these protections — completeness is critical.
Common Mistakes
Homeowner Rights
Related Mortgage Documents
Hardship Affidavit (RMA Form 710)
Affidavits & Declarations
Financial Worksheet
Servicing & Payments
Loan Modification Agreement
Loan Modification & Loss Mitigation
Forbearance Agreement
Loan Modification & Loss Mitigation
Loss Mitigation Application (Uniform Borrower Assistance Form)
Loan Modification & Loss Mitigation
Other Loan Modification & Loss Mitigation Documents
Loan Modification Agreement
The binding contract that permanently changes the terms of your mortgage — lower rate, extended term, principal forbearance, or other relief.
Loss Mitigation Application (Uniform Borrower Assistance Form)
The standardized application form (Form 710) used to apply for mortgage assistance — the gateway document for all loss mitigation options.
Forbearance Agreement
A temporary agreement to reduce or suspend mortgage payments — distinct from a permanent modification and with important conditions at the end.
Repayment Plan
An agreement to catch up on missed payments by paying extra each month — spreading the arrears over time without changing the underlying loan.
Partial Claim Agreement (FHA)
The FHA loss mitigation option that uses HUD funds to pay arrears as a junior lien — available only for FHA-insured loans.
Short Sale Package
The complete application to sell the home for less than the mortgage balance — the alternative to foreclosure that requires lender approval.
Deed in Lieu of Foreclosure Package
The application to voluntarily transfer the property title to the lender — avoiding a formal foreclosure process.
Foreclosure Mediation Packet
The comprehensive document package submitted for mandatory or voluntary foreclosure mediation — preparing this well can save your home.
Frequently Asked Questions
What triggers dual tracking protection?▼
A 'complete loss mitigation application' triggers dual tracking protection under CFPB Regulation X (§ 1024.41(g)). The servicer cannot move for foreclosure judgment, conduct a foreclosure sale, or order a foreclosure sale while a complete application is pending. To be 'complete,' the application must include ALL documents the servicer requires — missing even one pay stub means the application is incomplete and does NOT trigger protection. This is why it's critical to confirm with the servicer IN WRITING that your application is complete.
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