Mortgage Servicer Guides
Select a servicer from our list to learn about their practices, loss mitigation programs, and homeowner rights.
Available Servicer Guides
Rocket Mortgage
Non-Bank Servicer
$500+ billion servicing portfolio
PennyMac
Non-Bank Servicer
$600+ billion servicing portfolio (top 5 servicer)
Freedom Mortgage
Non-Bank Servicer
$400+ billion servicing portfolio
Mr. Cooper
Non-Bank Servicer
$1+ trillion servicing portfolio (top 3 servicer)
Nationstar
Non-Bank Servicer
See Mr. Cooper (same entity)
Shellpoint
Specialty Servicer
$150+ billion servicing portfolio
Carrington
Non-Bank Servicer
$100+ billion servicing portfolio
LoanCare
Non-Bank Servicer
$200+ billion servicing portfolio
PHH Mortgage
Non-Bank Servicer
$100+ billion servicing portfolio
SPS
Specialty Servicer
$120+ billion servicing portfolio
Cenlar
Specialty Servicer
$300+ billion subservicing portfolio
Flagstar Bank
Bank
$100+ billion servicing portfolio
AmeriHome
Non-Bank Servicer
$100+ billion servicing portfolio
NewRez
Non-Bank Servicer
$400+ billion combined servicing portfolio
Lakeview
Non-Bank Servicer
$200+ billion servicing portfolio
M&T Bank
Bank
$80+ billion servicing portfolio
Chase
Bank
$400+ billion servicing portfolio (top 5 bank servicer)
Bank of America
Bank
$300+ billion servicing portfolio (top 3 bank servicer)
Wells Fargo
Bank
$400+ billion servicing portfolio (top 3 bank servicer)
U.S. Bank
Bank
$100+ billion servicing portfolio (top 10 bank servicer)
Citibank
Bank
$100+ billion servicing portfolio (down from pre-2018 peak; largely exited mortgage servicing)
Truist
Bank
$100+ billion servicing portfolio (growing through merger integration)
PNC Bank
Bank
$100+ billion servicing portfolio (top 10 bank servicer)
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