NewRez Mortgage Servicing
NewRez (formerly New Penn Financial) has grown through aggressive acquisitions — including Shellpoint, PHH, Caliber Home Loans, and others — to become one of the largest non-bank mortgage servicers in…
Portfolio Size
$400+ billion combined servicing portfolio
Customer Service
855-800-2460
Loss Mitigation
855-800-2460
Website
NewRez.comLoss Mitigation Programs
NewRez offers the following loss mitigation programs. Availability depends on your loan type (FHA, VA, USDA, GSE conventional) and investor guidelines. Not all programs are available for all loans.
Servicing Practices
- Multi-brand servicing platform (NewRez, Shellpoint, PHH, SLS brands)
- Acquisition-driven growth creating platform integration challenges
- Centralized default management across brands
- Online portals varying by legacy brand
- Extensive foreclosure management infrastructure
- Investor reporting for GSE, Ginnie Mae, and private investors
Foreclosure Timeline
Varies by legacy brand and servicing platform. Shellpoint/NewRez foreclosures generally follow 120+ day delinquency timelines, with non-judicial state foreclosures completing in 90-160 days from referral. The multi-brand structure can create delays when a loan moves between NewRez platforms — but the same confusion creates compliance gaps exploitable by an experienced attorney.
Consumer Complaint Patterns
NewRez-affiliated servicers collectively generate some of the highest complaint volumes in the CFPB database. Integration between platforms has been a recurring problem — borrowers report that information from one NewRez entity fails to transfer to another, causing loss mitigation applications to reset and foreclosure timelines to continue while borrowers believe they are under review.
Regulatory Actions & Enforcement
The NewRez family of companies has been subject to multiple CFPB, state AG, and OCC actions. The CFPB has cited NewRez entities for loss mitigation failures, dual tracking, and escrow account mismanagement. The integration of acquired servicing platforms has been a particular focus of supervisory activities.
Homeowner Tips for Working with NewRez
1. Determine which NewRez entity actually services your loan — your statement may say NewRez, Shellpoint, PHH, or SLS. 2. If your loan was recently transferred between NewRez entities, verify that your loss mitigation status, payment history, and escrow balance transferred correctly. 3. NewRez's multi-brand structure means policies may differ between entities — ask for written documentation of the specific policies applicable to your loan. 4. If you encounter problems with one NewRez entity, escalation to the parent company's compliance department may resolve issues that brand-level customer service cannot.
How Professional Law Assist Helps with NewRez Foreclosures
We understand the NewRez corporate structure and can navigate the multi-brand landscape. We identify which entity is responsible for your loan, demand accountability from the correct decision-makers, and identify violations arising from platform-to-platform transfer errors. The complexity of NewRez's structure works both ways — errors we identify become strong leverage for securing proper servicing.
Get a Free Case Review →Frequently Asked Questions — NewRez
Are Shellpoint, PHH, and NewRez all the same company?▼
What if my loan is transferred between NewRez entities?▼
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