Nationstar Mortgage Servicing
Nationstar Mortgage is the legal entity now operating as Mr. Cooper. While the brand name changed in 2017, Nationstar Mortgage LLC remains the corporate entity registered with state regulators and ide…
Portfolio Size
See Mr. Cooper (same entity)
Customer Service
888-509-3403
Loss Mitigation
888-509-3403
Website
Nationstar.comLoss Mitigation Programs
Nationstar offers the following loss mitigation programs. Availability depends on your loan type (FHA, VA, USDA, GSE conventional) and investor guidelines. Not all programs are available for all loans.
Servicing Practices
- See Mr. Cooper — same entity, primarily automated with centralized processing
Foreclosure Timeline
See Mr. Cooper — generally 120+ days to referral, varying by state. Legacy Nationstar loans may have additional documentation issues.
Consumer Complaint Patterns
Nationstar (the pre-2017 entity) accumulated the most significant regulatory action in CFPB history against a mortgage servicer. The CFPB's enforcement orders document widespread failures: improper foreclosures while borrowers were in active loss mitigation, failure to honor permanent loan modifications, improperly increased monthly payments after modification, failure to terminate pre-authorized electronic fund transfers after borrowers closed accounts, and failure to send accurate periodic statements. These issues persisted for years and affected hundreds of thousands of borrowers.
Regulatory Actions & Enforcement
The CFPB and 50 state attorneys general previously entered into major settlements with Nationstar in 2019-2020. The CFPB's December 2020 federal court complaint against Nationstar detailed violations of RESPA, TILA, and the Consumer Financial Protection Act. The settlement required Nationstar to pay millions in consumer redress and civil penalties. Despite the settlement and rebranding, the CFPB has continued supervisory activity related to Mr. Cooper's servicing operations.
Homeowner Tips for Working with Nationstar
If your loan was originated or acquired during the Nationstar era (before August 2017) and you are now facing foreclosure: (1) Request the complete servicing file, including all assignments, allonges, and endorsements — chain of title issues were endemic during the Nationstar acquisition period. (2) Review your payment history against bank records — payment misapplication was one of the most documented violation types. (3) If you had a loan modification approved during the Nationstar era that was later revoked or changed, you may be a member of the CFPB settlement class. (4) Contact an attorney experienced in Nationstar/Mr. Cooper servicing litigation — these cases require specialized knowledge of the CFPB consent orders and prior settlements.
How Professional Law Assist Helps with Nationstar Foreclosures
Our firm has experience with legacy Nationstar/Mr. Cooper cases. We can conduct a forensic review of your servicing file to identify payment errors, missing assignments, procedural defects, and RESPA/TILA violations. If violations are identified, we can use them to contest the foreclosure, seek damages, and negotiate from a position of strength.
Get a Free Case Review →Frequently Asked Questions — Nationstar
Does the Nationstar CFPB settlement affect my current foreclosure?▼
What is the difference between Nationstar and Mr. Cooper for my loan?▼
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