LoanCare Mortgage Servicing
LoanCare, a subsidiary of ServiceLink Holdings (itself a Fidelity National Financial company), is one of the largest subservicers in the United States — meaning it services loans on behalf of other le…
Portfolio Size
$200+ billion servicing portfolio
Customer Service
800-274-6600
Loss Mitigation
800-274-6600
Website
LoanCare.comLoss Mitigation Programs
LoanCare offers the following loss mitigation programs. Availability depends on your loan type (FHA, VA, USDA, GSE conventional) and investor guidelines. Not all programs are available for all loans.
Servicing Practices
- Subservicing model — services loans on behalf of multiple investors with varying guidelines
- Scaled call center operations with tiered support
- Online account portal (LoanCare Online)
- Automated escrow administration
- Payment processing and investor reporting for third-party clients
- Foreclosure management through local counsel networks
Foreclosure Timeline
LoanCare's foreclosure timeline varies significantly by investor and by state. Because LoanCare is a subservicer, the investor (the actual loan owner) may have final approval authority over foreclosure referrals, loss mitigation decisions, and settlement offers. This adds a layer of decision-making that can either slow the process (more oversight) or accelerate it (the investor may push for faster resolution of non-performing loans). In practice, LoanCare foreclosures in non-judicial states typically follow standard 120-180 day timelines from referral.
Consumer Complaint Patterns
The CFPB database shows significant complaint volume for LoanCare relative to its portfolio size. Common complaints: loss mitigation application delays, dual tracking (foreclosure during modification review), payment misapplication, escrow miscalculation, and difficulty reaching customer service. A recurring theme: borrowers report being told 'the investor requires' or 'the investor won't approve' without receiving documentation of the investor guideline or the specific reason for denial.
Regulatory Actions & Enforcement
In 2019, the CFPB filed a lawsuit against LoanCare, LLC alleging that LoanCare failed to honor borrowers' loss mitigation agreements under RESPA Regulation X. The lawsuit alleged that LoanCare: incorrectly handled escrow accounts after loss mitigation, charged unauthorized fees, and failed to properly process borrower payments. The action resulted in a settlement requiring LoanCare to pay consumer redress. This enforcement history is directly relevant to current borrowers facing similar issues.
Homeowner Tips for Working with LoanCare
1. When LoanCare says 'the investor won't approve,' demand: (a) the specific investor guideline being cited, (b) written documentation of the investor's denial, and (c) the investor's appeal process. You have the right to know exactly why you were denied and by whom. 2. Given LoanCare's documented history of escrow mishandling, verify your escrow account balances quarterly — compare LoanCare's records against your tax bills and insurance premium statements. 3. If LoanCare services your loan but a different entity owns it, that entity may have direct loss mitigation programs LoanCare hasn't offered — research the loan owner's programs directly. 4. CFPB complaint filing has been effective for LoanCare borrowers — the CFPB's 2019 enforcement action means additional complaints receive compliance-level attention.
How Professional Law Assist Helps with LoanCare Foreclosures
We understand the subservicer-investor dynamic and how to navigate it. When LoanCare cites 'investor requirements,' we demand documentation, identify the actual decision-maker, and escalate directly to the investor where appropriate. LoanCare's CFPB enforcement history provides additional leverage — we reference the consent order where applicable and demand compliance with RESPA and TILA requirements.
Get a Free Case Review →Frequently Asked Questions — LoanCare
What's the difference between a servicer and a subservicer?▼
Why did the CFPB sue LoanCare?▼
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