Citibank Mortgage Servicing
Citibank (Citigroup) was once one of the largest mortgage servicers in the United States but has significantly reduced its mortgage servicing footprint since the financial crisis. Citibank sold much o…
Portfolio Size
$100+ billion servicing portfolio (down from pre-2018 peak; largely exited mortgage servicing)
Customer Service
800-283-7918
Loss Mitigation
866-272-4749
Website
Citibank.comLoss Mitigation Programs
Citibank offers the following loss mitigation programs. Availability depends on your loan type (FHA, VA, USDA, GSE conventional) and investor guidelines. Not all programs are available for all loans.
Servicing Practices
- Reduced mortgage servicing footprint — many loans transferred to other servicers
- Legacy loan servicing for pre-2015 originations and modifications
- Digital-first servicing with Citi online banking integration
- Escrow administration for remaining servicing portfolio
- Foreclosure management on legacy portfolio
Foreclosure Timeline
Citi follows standard GSE/FHA timelines (120+ days) for loans still in its servicing portfolio. However, because Citi has been exiting the servicing business, foreclosures may be handled with less institutional focus than at servicers that actively manage servicing as a core business. In non-judicial states, Citi foreclosures typically complete in 120-180 days. Citi's reduced servicing presence means foreclosure processes may be more outsourced than at other bank servicers.
Consumer Complaint Patterns
Citi's CFPB complaint volume in mortgage servicing is moderate, reflecting its reduced portfolio. Complaints often involve: servicing transfer issues (loans moving from Citi to other servicers), payment history errors during and after transfer, and difficulty reaching knowledgeable mortgage servicing staff since Citi's servicing operations have been downsized.
Regulatory Actions & Enforcement
Citi was party to the National Mortgage Settlement (2012) and the $7 billion DOJ settlement (2014) over mortgage-backed securities. More recently, the CFPB filed a 2024 lawsuit against Citibank related to EFTA and Regulation E violations on consumer deposit accounts (not mortgage-specific). The OCC and CFPB have also fined Citibank for risk management and data governance failures.
Homeowner Tips for Working with Citibank
1. If Citi has transferred your loan to another servicer, verify your payment history transferred correctly — servicing transfer errors are common when an institution is reducing its servicing portfolio. 2. Citi's downsized servicing operations mean specialized mortgage support may be harder to reach — escalate in writing rather than relying on phone support. 3. If you have a legacy Citi modification agreement (pre-2018), verify it is recognized by your current servicer — Citi's servicing transfers have sometimes resulted in modification agreements being lost.
How Professional Law Assist Helps with Citibank Foreclosures
We assist Citi borrowers by auditing servicing files, identifying transfer-related errors, ensuring legacy modification agreements are honored, and navigating the complexities of Citi's reduced servicing infrastructure. For loans that have been transferred from Citi, we verify the full servicing history and identify errors in the transfer process.
Get a Free Case Review →Frequently Asked Questions — Citibank
Is Citibank still in the mortgage servicing business?▼
What happens if Citi transfers my loan to another servicer?▼
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