Carrington Mortgage Servicing
Carrington Mortgage Services is a mid-sized non-bank servicer headquartered in Anaheim, California. Carrington is part of the Carrington Companies, a vertically integrated real estate group that inclu…
Portfolio Size
$100+ billion servicing portfolio
Customer Service
800-561-4567
Loss Mitigation
800-561-4567
Website
Carrington.comLoss Mitigation Programs
Carrington offers the following loss mitigation programs. Availability depends on your loan type (FHA, VA, USDA, GSE conventional) and investor guidelines. Not all programs are available for all loans.
Servicing Practices
- In-house servicing operations in Anaheim, CA and other locations
- Integrated loss mitigation and REO disposition through affiliated companies
- Investor reporting to GSEs, Ginnie Mae, and private investors
- Escrow administration and tax monitoring
- Online servicing portal for payment and document management
- Bankruptcy processing and proof of claim administration
Foreclosure Timeline
Carrington follows standard GSE/FHA timelines for foreclosure referral (120+ days). However, because Carrington's affiliated entities have interests in REO acquisition and disposition, foreclosure processes may be more aggressively pursued than at independent servicers without these conflicts. Carrington has been cited in CFPB supervisory examinations for servicing-related issues, and its relatively smaller size (compared to top-5 servicers) means less regulatory scrutiny overall.
Consumer Complaint Patterns
CFPB complaint data for Carrington is significant relative to its portfolio size. Recurring complaint categories: loan modification application process issues, payment processing errors, escrow account problems, and difficulty reaching knowledgeable customer service representatives. Some consumer advocates have raised concerns about the conflict of interest inherent in Carrington's structure — a servicer whose affiliate profits from distressed property acquisition may have reduced incentive to approve loss mitigation.
Regulatory Actions & Enforcement
Carrington has been subject to CFPB supervisory examinations resulting in required remediation related to servicing practices, loss mitigation processing, and escrow account handling. Carrington settled with multiple state attorneys general related to servicing practices in the 2019-2021 period.
Homeowner Tips for Working with Carrington
1. Because Carrington's corporate structure creates potential conflicts, document your loss mitigation application and all communications particularly carefully — if a modification is wrongfully denied, the corporate conflict may be a relevant factor in litigation. 2. If Carrington offers you a short sale, be aware that the real estate agent and buyer could be affiliated with Carrington entities — you have the right to choose your own agent and negotiate terms independently. 3. Monitor your escrow account carefully — mid-sized servicers like Carrington may lack the automated controls of larger servicers.
How Professional Law Assist Helps with Carrington Foreclosures
We understand Carrington's corporate structure and the potential conflicts it creates. We audit servicing files for errors, enforce loss mitigation rights, identify conflicts of interest, and ensure our clients receive the full benefit of the loss mitigation programs to which they are entitled — regardless of whatever other interests may be at play within the Carrington corporate family.
Get a Free Case Review →Frequently Asked Questions — Carrington
Does Carrington's corporate structure create a conflict of interest?▼
How do I escalate a loss mitigation denial with Carrington?▼
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