AmeriHome Mortgage Servicing
AmeriHome Mortgage is a large non-bank mortgage servicer headquartered in Westlake Village, California. Acquired by Western Alliance Bancorporation in 2021, AmeriHome operates as a mortgage-focused su…
Portfolio Size
$100+ billion servicing portfolio
Customer Service
855-334-4321
Loss Mitigation
855-334-4321
Website
AmeriHome.comLoss Mitigation Programs
AmeriHome offers the following loss mitigation programs. Availability depends on your loan type (FHA, VA, USDA, GSE conventional) and investor guidelines. Not all programs are available for all loans.
Servicing Practices
- Correspondent acquisition-based portfolio — most loans were originated by other lenders
- Rapid growth through servicing rights acquisitions
- Western Alliance Bancorporation backing for financial stability
- Online servicing portal for payment and document management
- Automated default servicing workflows
- Escrow administration and tax monitoring
Foreclosure Timeline
AmeriHome follows standard GSE/FHA timelines for foreclosure referral, typically at 120+ days delinquency. In non-judicial states, AmeriHome foreclosures complete in 120-180 days from referral. The acquisition-based nature of AmeriHome's portfolio means documentation issues from the original lender — including assignment irregularities and missing records — may surface during foreclosure proceedings, providing potential defenses.
Consumer Complaint Patterns
CFPB complaint data for AmeriHome includes: servicing transfer-related errors (payment misapplication when loans transfer to AmeriHome), escrow account reconciliation issues after transfer, loss mitigation application handling, and customer service accessibility. A significant portion of complaints relate to the servicing transfer period — the first 60-90 days after a loan moves to AmeriHome.
Regulatory Actions & Enforcement
AmeriHome has been subject to CFPB supervisory examinations, with findings focused on: servicing transfer procedures, escrow account handling, and loss mitigation processing compliance. While AmeriHome has not been subject to a major public enforcement action on the scale of the top servicers, its rapid growth trajectory presents compliance challenges typical of fast-scaling non-bank servicers.
Homeowner Tips for Working with AmeriHome
1. When your loan first transfers to AmeriHome, verify within 30 days that: your payment was applied correctly, your escrow balance transferred intact, your ACH is set up, and any prior loss mitigation agreement is recognized. 2. The servicing transfer period (first 60-90 days) is when most errors occur — be vigilant during this window. 3. If you were in active loss mitigation with the prior servicer, AmeriHome must honor the existing agreement — provide documentation of the prior modification immediately. 4. Request a complete loan history and verify it against your records — acquisition-based servicing frequently introduces data errors.
How Professional Law Assist Helps with AmeriHome Foreclosures
Servicing transfers are a common source of errors, and AmeriHome's acquisition-heavy growth model means our clients frequently encounter these issues. We audit the servicing transfer, verify payment histories, ensure prior loss mitigation agreements are honored, and identify RESPA and TILA violations arising from transfer-related errors.
Get a Free Case Review →Frequently Asked Questions — AmeriHome
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